A 'no fault' product ('No Fault Product') is a Product returned by the Customer to Enigma Business Products in circumstances where the return is not due to the fault of Enigma Business Products or any fault with the Product.
Products sold on a 'No Returns Basis'
Enigma Business Products is entitled to supply certain No Fault Products on a 'No Returns Basis'.
The expression 'No Returns Basis' means that Enigma Business Products will not accept returns on No Fault Products.
Enigma Business Products advises that all Hardware Purchased from Enigma Business Products is on a 'No Fault Product" No Returns Basis.
To the extent permitted by law, Enigma Business Products reserves the right to apply the No Returns Basis policy to any promotional or sale product(s) as it deems necessary. Enigma Business Products will use all reasonable endeavors to ensure such Products are clearly advertised and promoted as being sold only on a No Returns Basis.
Returns procedure
When returning Products for credit, Customers must contact Enigma Business Products Returns Operator by e-mail to obtain an RA number. This RA number is valid for up to 14 days from the date of issue by Enigma Business Products.
The Customer must supply:
the date of purchase of the Products and the Enigma Business Products invoice; and
a valid purchase order number when requesting an RA number, so that the Customers Enigma Business Products trading account can be charged for the return.
Once the Returns Operator has identified the Product, a purchase order for the return will be raised and the Customer will be issued with an RA number. This number must be used in all correspondence relating to the Product.
All Products returned for credit must be in a pristine and unopened condition with all seals intact. All inward freight will be the responsibility of the Customer. Enigma Business Products will not cover the cost of freight on returned Products and will not accept responsibility for any damage or loss suffered by the Customer.
Customers must return the Product to Enigma Business Products with the RA number clearly written on a removable sticky label on the outside of the shipping carton. This number must not be directly written on the carton. If proof of purchase is required by Enigma Business Products, a copy of the Enigma Business Products sales invoice must be sent to the Enigma Business Products Returns Operator before the RA number can be issued.
Returns should be sent to:
Enigma Business Products – Trish Nixon
Unit 7, 252 Allambie Road
Allambie Heights NSW 2100
Deliveries will be received between 0830-1700 EST Monday to Friday (excluding public holidays.)
If the RA number cannot be identified, or if the returned Product does not match the RA paperwork issued by Enigma Business Products in terms of either quantity or Enigma Business Products Product Code, Enigma Business Products may reject the returned Product at the Enigma Business Products Warehouse and return it to the Customer, at the Customer's expense.
To Arrange an RA Number please send an email with your company details, product quantity and description to Trish Nixon –trish@enigmabp.com
